MagiBooking Privacy Policy

Dragon Byte Design Inc operates the MagiBooking website, merchant dashboard, public booking pages, SMS notifications, iOS app, and Android app.

This policy applies to merchants, staff, customers, website visitors, app users, support requesters, and users who receive login verification codes or transactional appointment or order notices through MagiBooking.

• Merchant account information: name, business name, email, phone, credentials, subscription status, address, hours, and brand details.
• Staff and schedule information: staff names, contacts, services, working hours, time off, roles, and performance statistics.
• Customer and booking information: names, phone, email, appointment time, services, notes, preferences, allergies, purchase history, and cancellation records.
• Payment and billing information: plans, invoices, deposits, and payment status. Full card numbers are handled by Stripe.
• SMS, email, support, device, log, error, page-view, and security audit information.

We use information to provide online booking, business dashboards, staff scheduling, client profiles, SMS and email reminders, online payments, billing, support, security, monitoring, and product improvements.

We also use necessary information for legal, tax, dispute, anti-fraud, platform compliance, App Store, Twilio, and Stripe review requirements.

If you provide a phone number and actively consent to SMS, MagiBooking sends only login verification codes and transactional appointment or order confirmations, reminders, reschedules, cancellations, and merchant new-order alerts. The current A2P 10DLC Campaign does not send marketing or promotional SMS.

Message frequency varies with account and booking activity. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help, or contact support@magibooking.com.

Mobile numbers, SMS opt-in data, and consent records are used only to provide MagiBooking services, send agreed messages, troubleshoot delivery, process opt-outs, protect security, and meet communications compliance requirements.

We do not share, sell, or otherwise provide mobile phone numbers, SMS opt-in data, or messaging consent information to any third parties or affiliates for marketing or promotional purposes. We also do not transfer that data to outside lead buyers, ad networks, or data brokers.

SMS consent is not a condition of purchasing MagiBooking services or purchasing services from a merchant. MagiBooking does not send marketing or promotional SMS.

You may request access, correction, export, deletion, or anonymization of key personal information related to your account, and you may withdraw marketing or SMS consent. Canadian users may request information about purposes, access their information, correct inaccuracies, and withdraw consent under PIPEDA principles, although withdrawal may affect booking, payment, reminder, or account services.

We process requests after identity verification. We may retain records needed for legal, tax, payment, refund, dispute, security, anti-fraud, audit, communications compliance, or contract-enforcement purposes for a reasonable period and explain the retention reason in our response.

We may use Twilio for SMS, Stripe for payments, cloud providers for hosting and backups, email providers for system mail, and analytics tools for error detection and experience improvements. These providers may process data only under our instructions and may not use MagiBooking SMS opt-in data for their own marketing.

We retain data needed while an account is active. After closure, booking, payment, audit, log, and compliance records may be kept for a reasonable period, then deleted or anonymized.

We use access controls, encrypted transport, backups, log monitoring, and least-privilege practices. Data may be processed in the United States, Canada, or provider locations.

Apps that support account creation will provide an account deletion entry point. Deletion removes account records and personal data no longer needed, subject to legal, payment, tax, security, dispute, and anti-fraud retention needs.

MagiBooking is for merchants and their customers' booking management and is not directed to children under 13.

For privacy, data access, correction, export, deletion, or SMS consent questions, contact support@magibooking.com.